FAQ – frequently asked questions

sonamedic is an app with powerful sound to promote health and well-being. The sonamedic audio sessions combine modern acoustic processes, atmospheric nature recordings from our home in the northern Black Forest, individually composed music and verbal accompaniment. The sound worlds are ideal for relaxation and stress relief. But they also promote restful sleep and concentration. You can download sonamedic to your smartphone via the Google Play Store and the Apple App Store.

First, download the sonamedic app to your smartphone via the Apple App Store. You can listen to a few sound sessions for free to get a first impression of the audio session. When you open sonamedic for the very first time, you will find a short introductory session on the start page. Here you will get a short overview of the app's effect and functions. If you want to listen to all the audio sessions, you should take out a sonamedic subscription. When you subscribe, a free trial period begins. You can try out sonamedic to its full extent until the end of the trial period. During the trial period, you can cancel your subscription at any time via the App Store / Play Store without incurring any costs.

You don't necessarily need headphones to relax with sonamedic audio sessions. Most elements of the sonamedic sound, such as music, nature sounds or speech accompaniment, can be listened to through speakers without any problems. You only need headphones if you want the binaural beats included in the sound sessions to have their full effect.

If you have forgotten your old password or would like to change it, we will gladly send you a new password to your e-mail address. Go to the activity section. Select the cogwheel symbol in the top right corner. Scroll down in the settings and press login. Select Forgotten password. Enter the e-mail address of your sonamedic account. You will receive a message with a link to reset your old password and choose a new password.

We at sonamedic take the protection of your personal data very seriously. However, we do collect data that you enter when you register yourself or that is automatically collected when you use our app and website. We may only use personal data if you have confirmed the privacy policy when creating your account. We will of course treat your data as strictly confidential and in accordance with our privacy policy. This information is used, for example, to ensure the error-free provision of our app and website, but in some cases data can also be used to analyse your user behaviour. In our privacy policy you can read more about how exactly your data is used and which rights you can assert with regard to the use of the data. You can of course revoke your consent to the use of your data at any time and remove your user data from our system, a completed active subscription will continue to run until the end date chosen in each case.

To remove your email address from the mailing list for our newsletter, simply go to one of the emails and scroll to the bottom. Here you will find a box with the option Deactivate newsletter. Click on this link and your email will automatically be removed from our mailing list. You will no longer receive news from sonamedic. You can easily subscribe to the newsletter again via our website.

If you own an Apple device, you can now share your sonamedic subscription with up to 5 family members. All you need to do is have one adult in your household create a family group and set up family sharing. Shared family members have access to all content in the sonamedic app. 1. 1. go to "settings" > "[your name]". 2. Tap on "Family sharing" and then on "Set up your family". 3. Follow the on-screen instructions to set up your family and invite family members.

The fastest way to delete your data: 1. In the sonamedic app, tap on "Activity" in the bottom right-hand corner. 2. Then go to the "Settings" menu via the cogwheel icon at the top right. 3. Tap on the entry "Delete data". 4. After a confirmation prompt, all your data will be deleted, i.e. your user profile including all downloads and other settings. If you have also taken out a sonamedic subscription, you cannot cancel this in the app, but only via your App Store. We cannot do this cancellation for you. If you need assistance with this, just let us know!

In the sonamedic app you will find five categories: Stress reduction, sleep promotion, health, productivity and relaxation. You can listen to one audio session per category without a paid subscription or registration. There is also a short introductory session, which is also available for free. When you subscribe to sonamedic, a free trial period begins. During this trial period you have access to all content. You will only pay for your subscription after the trial period has expired.

Once you have decided on a subscription, a free test phase begins, during which all contents of the sonamedic app are available to you. This test phase lasts 14 days for a yearly subscription and 7 days for a monthly or three-monthly subscription. The app will only be charged after this test phase has expired. During the test phase you can cancel your subscription at any time.

When you take out a sonamedic subscription, you have access to over 100 audio sessions with individually composed music, spoken accompaniment, atmospheric nature sounds and modern audio technologies such as binaural beats. In the five categories of stress reduction, sleep promotion, health, productivity and relaxation, you will find suitable audio sessions for every situation in life. The sonamedic app receives updates with new content at regular intervals.

You can cancel an ongoing subscription at any time when the contract ends. This is not done in the sonamedic App, but via the App Store. On the today page, click on the account icon in the upper left corner. Select Subscriptions in the menu. Here you can cancel an existing subscription. The subscription will then expire after the time you have booked it for. So if you have a monthly subscription, you cancel at the end of the current month, a three-month subscription at the end of the current three months and a yearly subscription at the end of the year.

You can update the payment method via the App Store. When you open the App Store you will be on the Today page. Select the account settings via the account icon in the top right corner. Now tap your name at the top of the page. Go to Manage Payments. Here you can manage your payment method and add new payment methods.

If you take out a sonamedic subscription, a free test phase begins. During this trial period you can cancel your subscription at any time via the App Store. On the App Store today page, go to your account settings by clicking on the account icon in the upper right corner. You will now see the Subscriptions menu. Here you can cancel your subscription during the trial period without incurring any costs. If you have inadvertently taken out the wrong subscription and would like to cancel it, you will also be granted a 14-day return policy for apps. You can also cancel a mistaken purchase at https://reportaproblem.apple.com. Log in with your Apple ID and password, click on the app you want to return and select the Report Problem option. Here you can choose from a variety of ready-made answers, including I accidentally bought the item or I want to cancel this purchase. The outstanding amount will be refunded within a few days.

If you do not cancel your subscription before it expires, it will be automatically renewed for the same period at the same price. In this case you do not have to worry about signing a new contract.

After the automatic renewal of your subscription, it will not become more expensive. You pay the same rate as you have paid before.

You can select your preferred payment method from the iOS App Store. Here you can choose between PayPal, credit and debit cards, billing via your mobile phone contract, Apple Pay or a Paysafecard as payment methods.

If you want to give someone a sonamedic premium membership as a gift, that's no problem. You can get a voucher code for a monthly subscription, a three-month subscription or an annual subscription. Simply contact us at support@sonamedic.de. We will be happy to send you the voucher.

If you have received a sonamedic voucher code, you can redeem it as follows. 1: Install the sonamedic app from the App Store. 2. Open the camera app on your smartphone and scan the QR code. If your smartphone cannot open the QR code, simply click on the link. 3. A notification "Open link in browser?" appears. Click on it. 4. The app will open and your voucher code will be checked for validity. 5. redeem the voucher code. A message appears: "You are now ready to go". 6. You can now use sonamedic Premium free of charge for the period specified in the voucher. If you have any problems or questions, please contact us at support@sonamedic.de. We will be happy to help you!

Please check the following points first: 1. Does an error message appear within the app when redeeming? Voucher codes can lose their validity after a predefined time, e.g. after the end of a promotion. Another possibility is that a voucher code that is only valid once has already been redeemed at an earlier time on this or another device. If you downloaded the sonamedic app for the first time in the course of redeeming the voucher: Did you follow the redemption steps in the correct order? Sometimes the voucher code is not recognised if you open the app before you have rescanned the QR code as described in the instructions. In this case, follow the instructions in How do I redeem a sonamedic voucher? 3. Sometimes an unstable internet connection can lead to errors when redeeming a voucher, for example because our server was unable to check the validity of the voucher code due to a brief interruption in the connection. In this case, simply re-enter the voucher code or scan the QR code again. 4. if you still have problems redeeming your sonamedic voucher code, please contact our support team at support@sonamedic.de.

Each user can only use a voucher code once. If, for example, you activated a free 30-day subscription 25 days ago and then cancelled the subscription or deleted the app, this trial period is not extended when you download the app again. This means in the concrete example: if you redeem the same voucher code for a free 30-day subscription after 25 days, only 5 days remain until it expires. In the case of subscriptions that are extended for a fee, you will automatically receive a notice before the trial period expires that the subscription will be extended for a fee if you do not cancel it. Note: If, on the other hand, you have cancelled the trial subscription and not activated it again within the trial period, it will of course not be converted into a paid subscription.

When you open the start screen for the first time, you will be shown a short introductory session. This introduces you to the effect and function of the sonamedic app. You can also call up the introductory session again at any time in the search under "All sessions".

In the sonamedic app you will find audio sessions on the topics of stress reduction, sleep promotion, health, productivity and relaxation. Each audio session combines modern acoustic methods, atmospheric nature recordings from our home in the northern Black Forest, individually composed music and voice accompaniment. The speakers take you on journeys of thought to enchanted places, help you to see things from new perspectives, help you with various relaxation techniques or tell you little stories. For each audio session, you can decide for yourself whether you want to listen only to the voice of the speaker, only to the music or both in combination.

Binaural beats are a very gentle method to stimulate mental states states such as relaxation or concentration. They only work through your hearing and enhance the desired effect of meditation. Binaural beats are created in the brain when two different sounds with different frequencies are played at the same time on the right and left ear via headphones. The brain stem automatically balances the difference between the two distinctive tones and forms a corresponding "phantom tone". The perception of binaural beats differs from person to person.

The exact effect of binaural beats is still a very open field of research. However, numerous studies indicate that binaural beats can have positive effects in many situations. For example, they probably have a positive effect on long-term memory, have a pain-relieving effect, can reduce anxiety and promote healthy sleep and relaxation.

Information about the binaural beat used and its effect can be found by clicking on the "more" button in the session overview.

You can use sonamedic anywhere and at any time. Whenever you want to take a breath. When you get up to start the day refreshed and confident. During a short break at work, to recharge your batteries and continue working with focus. After work for stress relief and relaxation, or as an aid to falling asleep. The more regularly you relax with sonamedic, the greater the effect.

To bring more relaxation and mindfulness into your everyday life in the long term, you should listen to the sonamedic audio sessions as regularly as possible. Try to schedule 10 minutes of relaxation with sonamedic every day at a fixed time. Of course, you can also relax selectively with a single sound session. However, you will only get a deeper effect with a certain continuity.

How our audio sessions affect the individual varies greatly from person to person. Many people already feel a relaxation effect during the first session. However, to achieve a long-term and deeper effect, you should try to use sonamedic as regularly as possible.

The sonamedic audio sessions do not replace a visit to the doctor. If you suffer from a serious illness, it is important that you seek professional help. However, you can use the offer of sonamedic as a complementary support to deal with yourself and to relax. It is best to talk to your doctor / psychotherapist about a sensible use of sonamedic.

Children often have a great urge to move and should not be forced to sit still for long periods of time. However, relaxation sessions with integrated movement or short meditative rituals in particular can help them to consciously engage with sound and inner peace.

If you want to learn more about the effects of sound or are looking for tips & tricks for other areas of your life, our sonamedic knowledge page is just right for you. Here you'll find articles on lifestyle, mindfulness and health, and binaural beats.

It may happen that you do not immediately see your premium content after you have taken out a sonamedic subscription. Close the app completely and open it again. Your premium content should now be displayed. If you still have problems with your subscription, please contact us at support@sonamedic.de. We are happy to help.

Open the App Store. Enter the name sonamedic in the search bar. Select the app and download it.

The sonamedic app requires about 15 megabytes of memory. However, how much memory the app ultimately uses also depends on whether and how many meditations you have downloaded to your mobile device to be able to play them in offline mode.

On iOS, apps that you have downloaded are automatically updated by default. However, if you want to do this manually, open the App Store. Tap your profile icon in the upper right part of the screen and scroll down to view pending updates. To update an app, tap the "Update" option to the right of the app.

To reinstall the sonamedic app, you must first uninstall it. This works differently depending on the operating system. Press the app you want to uninstall for a longer period of time. Then select the menu item "Delete app". Go to the App Store and search for sonamedic using the search function. Here you can download the app again.

To save your data volume, you can download audio sessions. To do this, go to the session overview within a playlist, or to the general overview "All sessions". Here you can download individual sessions that you would like to listen to. If you want to add audio sessions as favourites, you can also do this in the favourites overview. Here you also have the option of downloading all your favourite sessions at once. In the Downloads tab, you will find a clear list of all your downloaded audio sessions. You can delete all downloaded audio sessions at once. If you only want to remove a single session from your downloads, tap the download button again and select Delete.

At the moment, the full version of the sonamedic app contains over 100 audio sessions. These are divided into the categories of stress reduction, sleep promotion, health, productivity and relaxation. You will also find a short introduction on the today page. New content is added regularly in all categories. If you don't have a subscription, there are two free audio sessions per category in addition to the general introduction.

Playlists contain audio sessions that match a theme or build on each other, and are already arranged in a specific order. This way, you can find all sessions on a topic in one place and play them conveniently one after the other.

In addition to the standard length of approximately 10 minutes, you can also activate 5-minute short versions of all content in the three-point menu of the player. It is also possible to determine the duration of a playlist or a single audio session via the sleep timer and the cycle mode (automatic repeat function). Here you can select different time periods.

Basically, you can always choose which audio session you want to listen to at which time. If you are completely new to sonamedic, it is worth listening to the introductory session first. You will find it on the start page when you first log in, but you can also find it again at any time using the search function under "All sessions". All audio sessions are also compiled in playlists. These sessions build on each other both thematically and in terms of their sound design. For an optimal listening experience, it is recommended that you listen to these playlists according to their order. You can find the playlists under the menu item Search in the various categories.

Via the cycle mode icon, you can set whether you want to play the entire playlist in which the audio session is located and whether this should only happen once or in an endless loop. A tap on the cycle mode icon lets you repeat the entire playlist, a second tap ensures that only the current session is repeated in an endless loop. The symbol changes depending on the setting. If you tap the cycle function a third time, you cancel the previous settings.

With the sleep timer, you can set how long you want to listen to an audio session in an endless loop. This function helps you to fall asleep, for example. The session switches itself off after the desired time, for example when you fall asleep.

The main purpose of the sonamedic audio sessions is to help you relax. Reluctantly forcing yourself to follow the instructions is bound to have a negative effect. Instead, think of the speaker's instructions as a guide that you can use to your advantage, but by no means as a set requirement. Under the options for each audio session, you can even specifically switch off the speaker.

To listen to an audio session without speech, select the desired session and press the three-dot menu at the bottom right of the player. Here you can choose whether you want to listen to the audio session with speech only, with music or with speech & music.

The sonamedic app is continuously developed and regularly provided with new updates. In each update, content is added and existing content is revised or supplemented.

If you interrupt an audio session prematurely, a window appears in which you can set a reminder to continue listening to the session. If you click on the "Activate reminder" field, you can set the time at which you would like to receive a reminder on your mobile phone. At this time, you can conveniently finish listening to the session.

To listen to an audio session without music, select the desired session and press the three-dot menu at the bottom right of the player. Here you can select whether you want to listen to the audio session with speech only, with music or with both in combination. The option "speech only" also includes nature sounds and the respective binaural beat in addition to the speaker.

If you want to find an audio session quickly, you can add it to your favourites. You can do this by clicking on the heart symbol while listening to an audio session or by clicking on the "More" button in the session overview. You can then easily find your favourite sessions in the options bar under Activity. Under Search you will also find an overview of all the audio sessions included. Here you can find a session that you have not added to your favourites.

If you want to find an audio session quickly, you can add it to your favourites. You can do this by clicking on the heart symbol while listening to a session or in the session overview by clicking on the "more" button for an audio session. You will then find the favourite audio session in the menu under Activity.

In the language versions, the parts where otherwise only music would play are cut out to ensure a better listening experience. That is why the different versions are not exactly in sync.

The voice output of the sonamedic app depends on the system language of your smartphone. Currently, only German and English are available. If you switch your system to English, this language is automatically adopted in the sonamedic app. You can change the system language in the settings of your smartphone. To ensure that all settings are applied correctly, you must close the sonamedic app completely once. Audio sessions downloaded via the download function remain in the download language and may have to be removed and downloaded again.

The display settings of the sonamedic app depend on the settings of your smartphone. If you activate the dark mode (dark) in the system settings of the smartphone, this setting is also adopted in the sonamedic app and vice versa.

The sonamedic Academy is your corporate course for less stress. Inspiring online workshops combine valuable health knowledge with meditative audio sessions. The sonamedic Academy is currently only available in German.